Greeters & Concierge
A professional first impression, every time
The moment a customer pulls onto your service drive sets the tone for the whole visit. DLRS provides trained, uniformed greeters and concierge teams who welcome customers, direct traffic, and keep your drive flowing — fully managed by us.
What's included
Service-drive support we provide
Customer welcome
A friendly, professional first point of contact that makes every customer feel expected and cared for.
Drive-flow management
Directing vehicles and keeping the service lane moving so advisors aren't bottlenecked.
Check-in support
Helping customers to the right advisor and assisting with the hand-off, mileage, and keys.
Wayfinding & hospitality
Guiding customers to the lounge, restrooms, or shuttle and answering first questions.
Appointment coordination
Smoothing the arrival experience for scheduled and walk-in service visits alike.
Polished presentation
Uniformed, trained team who represent your brand standard on the front line.
A different model
Front-line teams, zero employer burden
DLRS contracts to operate your greeter and concierge function under our own management, insurance, and supervision. You get a consistently covered, professional service drive without taking on a single employee.
How it works- Consistent coverageWe guarantee the position is filled.
- Trained for hospitalityCustomer-first standards, every shift.
- No HR or payrollRecruiting and management are ours.
- Protects your CSIA better first impression, measurably.
Elevate your service-drive experience
Tell us about your dealership and we'll build a custom proposal — typically within 24 hours. No obligation, no pressure.
Request a free service proposal